Processing Of Orders:
We pride our-self on superior customer service and understand that you want your product(s) as soon as possible. To ensure your expectations are met, we aim to despatch all orders within one working day, if placed before 1pm.
If we have run out of stock of a particular product on your order we will aim to inform you immediately and provide an estimated day of new stock arriving and an updated delivery date. If your order is of an urgent nature please contact a member of the team via email, live chat facility, or telephone to ensure we have adequate stock levels.
UK Delivery & Express Delivery
We offer a free, express delivery service to all of our UK customers via DPD Next Day and road haulage.
|0-260kg||Free||DPD Next Day|
|Over 260kg||Free||Fagan & Whalley|
With DPD Next Day services you will receive a tracking number along with an exclusive 1 hour time slot for your delivery.
All orders weighing over 260kg will be delivered via road haulage on a pallet. If you can’t accept pallet deliveries please contact a member of the team before purchase.
UK Offshore & Scottish Highlands Delivery
For all UK offshore and Scottish Highlands locations we offer a tracked 2 working day service via DPD 2 Day.
|0-25kg||£12||DPD Two Days|
|25.01kg-50kg||£23.50||DPD Two Days|
|50.01kg-75kg||£39||DPD Two Days|
|75.01kg-100kg||£48.95||DPD Two Days|
|100.01kg-150kg||£80.50||DPD Two Days|
|150.01kg-200kg||£112.50||DPD Two Days|
|200.01kg-250kg||£125.95||DPD Two Days|
|250.01kg-260kg||£141.75||DPD Two Days|
All orders weighing over 260kg will be delivered via road haulier on a pallet. If you can’t accept pallet deliveries please contact a member of the team before purchase.
We may be able to offer an express 1 working day service depending on location via DHL. Please contact a member of the team before purchase if you require an express service.
We are now pleased to announce that we offer competitively priced tracked shipping and express shipping options on ALL international locations. Please use the shipping calculator on the product pages to obtain an accurate quote. The services we use for international delivery are as follows:
|International Shipping Services|
Notice to International Customers:
We have over 8 years experience exporting goods around the globe and frequently ship to Australia, Canada, Europe and the US. We have close ties with customs in numerous countries and have developed an efficient documentation system to ensure the safe passage of your goods.
However, we are not able to offer guaranteed customs clearance and it is YOUR responsibility to check your country’s importing laws in relation to the products you have ordered. Any orders that are seized and destroyed by customs will NOT be refunded.
Duties & Taxes:
In certain countries, it is common for Duties & Taxes to be paid when importing products. Please note, it is YOUR responsibility to pay any Duties & Taxes that may occur and it is not included in the delivery charge. Any orders that are returned to us due to any Duties & Taxes not being paid will be subject to admin fees which will be deducted from your final refund. The original delivery charge will NOT be refunded.
Failure to Respond to Courier Correspondence:
In certain countries it is common for couriers to contact the buyer of goods before they are released. If the courier tries to contact you and you fail to respond, resulting in goods being returned, you will be subject to admin fees which will be deducted from your final refund. The original delivery charge will NOT be refunded.
Japanese citizens are only allowed to import supplements up to 2 months’ supply. If it is more than 2 months’ supply, the importer (citizen) must apply for an import certificate in advance. We will not be responsible for any goods held by customs if this procedure is not followed.