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Delivery


Processing Of Orders:

We pride our-self on superior customer service and understand that you want your product(s) as soon as possible. To ensure your expectations are met, we aim to despatch all orders within one working day, if placed before 1pm.

If we have run out of stock of a particular product on your order we will aim to inform you immediately and provide an estimated day of new stock arriving and an updated delivery date. If your order is of an urgent nature please contact a member of the team via email, live chat facility, or telephone to ensure we have adequate stock levels.


Shipping Methods:


Poland Standard Shipping 

We offer a tracked, standard delivery service (4-6 working days) for all locations in Poland via DPD classic. Please use the shipping calculator on the product page for an up to date quote.

Poland Express Shipping

We can now offer a tracked, express shipping service (1-2 working days) for all locations in Poland via DHL for up to and including 25kg. Please use the shipping calculator on the product page for an up to date quote. For orders over 25kg please contact a member of the team prior to placing your order if you require express shipping.

International Delivery 

We are now pleased to announce that we offer competitively priced tracked shipping on ALL international locations. Please use the shipping calculator on the product pages to obtain an accurate quote. The services we use for international delivery are as follows:

International Shipping Services
DPD Classic
DHL Express

Notice to Polish customers based outside Poland:

Customs Information:

We have over 8 years experience exporting goods around the globe and frequently ship to Australia, Canada, Europe and the US. We have close ties with customs in numerous countries and have developed an efficient documentation system to ensure the safe passage of your goods.

However, we are not able to offer guaranteed customs clearance and it is YOUR responsibility to check your country’s importing laws in relation to the products you have ordered. Any orders that are seized and destroyed by customs will NOT be refunded.

Duties & Taxes:

In certain countries, it is common for Duties & Taxes to be paid when importing products. Please note, it is YOUR responsibility to pay any Duties & Taxes that may occur and it is not included in the delivery charge. Any orders that are returned to us due to any Duties & Taxes not being paid will be subject to admin fees which will be deducted from your final refund. The original delivery charge will NOT be refunded.

Failure to Respond to Courier Correspondence:

In certain countries it is common for couriers to contact the buyer of goods before they are released. If the courier tries to contact you and you fail to respond, resulting in goods being returned, you will be subject to admin fees which will be deducted from your final refund. The original delivery charge will NOT be refunded.
 

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