Trade Account frequently asked questions
Yes, all applicants must complete the online application form ensuring all fields are completed accurately and honestly.
Can anyone apply for a Trade Account?
Once you have submitted your application it will take the trade team approximately 3-5 working days to review and make a decision.
There is no set credit that you can apply for.
If the appropriate credit checks deem you are not suitable for credit we will notify you of the decision immediately.
Yes, you can still apply for a Trade Account. We will only credit check applicants that have requested credit.
You will receive an email to notify you of your success and your dedicated account manager will be in contact to introduce themselves and explain the benefits in more detail.
You will receive an email to notify you of the decision.
Once you have been designated an account manager you will be able to contact them on 01282 613364 or via the email address they provide.
You can either place your order by logging into your account and placing the order online or you can contact your account manager via email or telephone (for urgent orders we recommend telephone).
After a successful application, simply log into your account and the discounted product prices will be available on the normal product pages.
No. If you would prefer a later delivery please select normal next working day shipping
We will strive to dispatch all Trade Account orders that are placed before 1pm for next day delivery but this sometimes may not be available due to the size of the order or products being out of stock.
Your account manager will notify you immediately and advise on an expected delivery date.
If your monthly spend does not meet the set monthly expenditure your account will be downgraded to the next discount level and you will lose your Trade Account benefits.
No, any other offers will be fixed for consumers and will not be available on top of Trade Account discounted prices.