Help Center

 

Contact Us
Can I contact you via telephone?
Yes, please contact us on +44 (0)1282 613364, Monday – Thursday 8.45AM-5PM, Friday 9AM-4PM.
Can I contact you via a live chat facility?
Yes, we offer a live chat service available on our website which is available during working hours.
Can I contact you via email?
Yes, please contact us on [email protected]
Can international customers contact you?
Yes, international customers can contact us via telephone +44 (0)1282 613364, email [email protected] and via our live chat facility.
Can I contact you via social media?
Yes, we are active on all social media accounts to support and answer any queries you may have. Monday – Thursday 8.45am-5pm, Friday 9am-4pm.
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About Us
Where is your company based?
We are located in the North West of England, based in Lancashire.
Do you have a catalogue?
Unfortunately, due to our ever growing product range we do not currently offer a stock catalogue.
Do we sell wholesale and to the public?
Yes, we wholesale goods to trade customers and sell goods to the public.
Do we offer a price match or price beating service?
Blackburn Distributions don’t currently offer a price match or price beating service.
Do we have a newsletter?
Yes, we have a newsletter which you can subscribe to in your account settings.
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Payments
What payment methods do you accept?
For online orders we accept payment via credit/debit card and PayPal. We currently accept American Express, Maestro, MasterCard, Visa, and Visa Electron.
Is it safe to order online?
Yes, we use industry standard 128-bit SSL encryption to protect your details.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
What is PayPal?
PayPal is the most preferred way to pay online in the UK because it's safer and faster.
What is 3D Secure?
The 3-D Secure protocol was developed by Visa to improve the security of Internet payments.
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Delivery
How are goods dispatched?
UK Mainland Items weighing up to 260kg will be sent via courier on a next working day service - DPD. Items weighing over 260kg will be sent via road haulage on a 1-2 working day service - Fagan & Whalley.
How much is delivery?
We do offer a free UK Mainland express next day delivery service.
How do I know if my item has been dispatched?
All orders placed before 1pm (GMT) will be shipped that day, dependent on payment and stock availability.
Can I collect my item from your facility?
Yes, please contact us via telephone or email to arrange a store collection.
Do you deliver to my country?
We deliver to most countries worldwide.
What if I miss the delivery?
If a courier is unable to deliver your item, a card will be left and the courier will attempt to re-deliver on the following working day.
Do you deliver on Saturdays?
We don’t offer a delivery service on a Saturday as part of our standard service.
Can I select different billing and delivery addresses?
Yes, you can select an address for the billing information and a different address for the delivery
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Placing Orders
I’m new, how do I order?
At Blackburn Distributions we go to great lengths to ensure your shopping experience is as easy and secure as possible. Firstly you need to register an account with us.
How do I check if an item is in stock?
Due to the nature of our business we do not have live stock figures displayed on the website.
How do I know if my order was successful?
If your order is successful you will receive an automated email to confirm your order has been received and is being processed.
Can I change/cancel my order?
We are happy to change or cancel orders in accordance with the Distance Selling regulations.
Where is my order?
If an order has not arrived when you were expecting it, we recommend first checking the email account your Blackburn Distributions account is registered with.
My order contains a faulty item
If for some reason your order contains a faulty item please contact the sales team immediately on +44 (0)1282 613364 and they will assist you in returning the item.
You have sent me the wrong item
If you have been sent the wrong item please follow the Returns Procedure and return it to us.
Part of my order is missing
An item could be missing from your order for several reasons, more often than not because a particular item was out of stock.
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Products
Which grade of microcrystalline cellulose is best?
Microcrystalline cellulose 102 is the most commonly used form of the product due the best combination of physical properties. Higher-density grades have improved flowability. The larger-particle-size grades generally provide better flow properties in pharmaceutical machinery. Low-moisture grades are used with moisture-sensitive materials. Several co-processed mixtures of microcrystalline cellulose with other excipients such as magnesium stearate, carboxymethylcellulose sodium, and guar gum are available for specific applications.
Is mannitol Vegan?
Yes Mannitol is suitable for Vegans as it is made from plant starch
What are the uses of Mannitol Powder?
Mannitol is used in foods, medicine, cosmetics and bio medical research.
How is mannitol Made?
D-mannitol was originally obtained industrially by an extraction process. Whereas, since the beginning, Roquette has developed a manufacture process of mannitol based upon starch, natural raw material of vegetable origin. Starch is transformed into a glucose mannose solution which gives mannitol through catalytic hydrogenation according to the following reaction
Is mannitol safe?
Yes mannitol has been approved by most countries as being safe.
Does Mannitol affect blood sugar?
It has a minor impact on blood sugar levels as only a small part of the ingested mannitol is partially absorbed and metabolised.
How is Mannitol used in tableting?
PEARLITOL mannitol granular powders give good hardness results under industrial compression conditions. These results demonstrate that PEARLITOL mannitol granular powders are effective fillers and binders for DC applications. Some of the physical properties that make this great for DC are Excellent free flowing, Good compactibility with low friability,  No sensitivity to tableting speed, No lubricant sensitivity, Good dilution potential.
What is the dosage of mannitol
Mannitol dose is set at a maximum advised limit of 20 grams per day. If being used for medical reasons or intravenously this should be discussed with your doctor
Where can I buy microcrystalline cellulose?
You can buy microcrystalline cellulose online from ourselves, we sell it in a variety of weights for all applications and ship this product internationally. It can also be collected from our factory.
Is microcrystalline cellulose vegan?
Microcrystalline cellulose is obtained from natural wood and not processed with any animal products making it suitable for both vegans & vegetarians
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Returns
How do I return an item?
Please see the Blackburn Distributions Returns Policy for details on how to return your item(s).
What is your returns policy?
You have the right to cancel the goods within 14 working days, known as the “cooling off” period which should be notified in writing.
How long does it take to process returns?
We aim to process any returns within 2 working days of receiving them.
How long will it be before I get an exchange?
After your return has been processed, as long as we have the exchange items in stock, you should receive them within 3 working days for UK orders and 14 days for international orders.
Who pays for return postage?
You are responsible for the cost of returning an item to us. If you are returning an item for a refund we will refund you the full amount MINUS the original delivery cost and will not reimburse the cost of you returning the item to us.
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Special Offers & Discounts
Can I get a discount on Microcrystalline Cellulose Powder?
Yes, we have a loyalty scheme which can save you up to 7.5%. Please see our spend & save page for further details.
Do you have any special offers?
Yes, Blackburn Distributions regularly provides our customers with various special offers. Please view the special offers page on the website.
Do you offer customer discounts?
Yes, we do offer customer discounts but they are calculated on a customer’s net spend per month.
How do I use my discount code?
Your discount code can be entered by selecting ‘my cart’ on the website and entering the code where prompted.
What if I lose my discount code?
Please contact us and we will be able to remind you of the discount code.
Can I use my discount code more than once?
This depends on the type of code you have received; you will be made aware of this upon receipt of your code.
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Your Account
How can I change my personal details?
Should you need to update your details, you can do so by logging in to your account.
How do I view my previous orders?
If you would like to view your order history, log into your account and on your account homepage you can follow the link to your order history.
How can I close my account?
If you would like to close your account then please contact us at [email protected] or phone us on +44 (0)1282 613364.
I am having problems accessing my account?
If you are having difficulty logging in to your account, first check the details you are entering are correct. If the details are correct try restarting your browser. If that fails please do not hesitate to contact us via email at [email protected] or phone us on +44 (0)1282 613364.
I have lost my password?
No problem, just click on "your account" at the top of the website and enter your email address in the forgotten password section. Click on the "remind me" button and you will receive your password in the email account you used to set up your account.
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